1. Booking & Deposits
A 25% service fee is required as a non-refundable deposit to secure your appointment. This deposit is applied to your service total on the day of your appointment.
2. Cancellations & Rescheduling
SMS reminders are sent 72 hours prior to your appointment. You have 24 hours from the reminder to cancel
or reschedule free of charge. Changes made within 48 hours of your appointment will result in loss of your deposit (25% fee).
3. No-Shows
Clients who do not attend their appointment without notice will be charged a 50% service fee. This fee must be paid in full before any new booking is made. All future appointments will still require the standard 25% deposit.
4. Late Arrivals
Please arrive on time to receive your full service. If you are more than 15 minutes late, your appointment may be rescheduled and your deposit forfeited.
5. Children in the Salon
Children are welcome, but please bring entertainment or activities to keep them engaged during your appointment. This helps maintain a calm and relaxing environment for all clients.
POLICIES
6. Health & Safety
Please inform us of any allergies, sensitivities, or medical conditions prior to your appointment. If you are feeling unwell, we ask you to reschedule for the safety of our team and clients.
7. Service Adjustments
If you are not satisfied with your service, please contact us within 5 days. Complimentary adjustments are offered where appropriate, excluding changes of mind or style preference.
8. Retail Products
All retail sales are final. Contact us within 7 days if a product is faulty or causes a reaction.
9. Payment Methods
We accept credit/debit cards and cash. Personal checks and third-party payment apps are not accepted.
10. Color Corrections & Transformations
Major color changes require a consultation and/or strand test before booking. A 25% deposit is required and pricing may vary depending on hair condition.
16. Inclement Weather & Emergency Closures
We reserve the right to cancel or reschedule appointments due to unsafe travel or emergencies. Deposits will be credited toward rescheduled appointments.
17. Service Refusal
We reserve the right to refuse service if:
The requested service may harm hair integrity.
The client is under the influence.
The client behaves inappropriately.
We prioritise a safe, professional environment for all.
18. Professional Integrity
Please trust our professional expertise. Service outcomes depend on following stylist recommendations.
19. Respect for Appointment Times
Your appointment time is reserved just for you. Repeated late arrivals or cancellations may lead to full upfront payment or loss of booking privileges.
20. Personal Boundaries
We respect your personal space and expect the same. Unwanted contact or comments toward staff will not be tolerated.
21. Payment & Pricing Transparency
Pricing is communicated before services start. Additional charges may apply if service scope changes. Full payment is required at the time of service.
22. Client Cooperation
Following pre- and post-service care is essential for best results. KXM Salon cannot be responsible for outcomes affected by client non-compliance.
23. Confidentiality & Privacy
Client information is confidential and used only for appointment and marketing with consent.
11. Personal Items
KXM Salon is not responsible for lost, damaged, or stolen items. Please keep valuables with you during your visit.
12. Respectful Environment
We maintain a welcoming, respectful, and inclusive environment. Inappropriate behavior or language may result in immediate dismissal and refusal of future services.
13. Photo & Social Media Consent
With your permission, we may photograph your finished look for social media. Let us know if you prefer no photos.
14. Consultation Policy
Some services require a consultation prior to booking. Consultations may be in person or virtual.
15. Allergy & Patch Testing
For certain chemical services, patch tests may be required 24-48 hours before your appointment.